General Information

The protection of your personal data is very important to us, Rayana Jewellery (hereinafter referred to as “we” or “us”). This privacy policy informs you about how we collect, process, and use your data when you visit our online shop, purchase products, or use our services.

1. What Data We Collect

We collect personal data when you:

• Visit our website,
• Register for a customer account,
• Purchase products,
• Contact us (e.g., via email or phone).

Categories of personal data:

• Contact and identification data: Name, address, phone number, email address
• Payment information: Credit card details, payment providers (e.g., PayPal)
• Order data: Purchased items, delivery address, billing address
• Technical data: IP address, browser type, operating system, access times
• Usage data: Information about your behavior on our website (e.g., pages visited, clicks)

2. Purposes of Processing

We use your personal data for the following purposes:

• Contract fulfillment: To process and deliver your order and handle payments.
• Customer service: To respond to your inquiries and provide support.
• Marketing: To send you information about our products and offers (only with your consent).
• Website optimization: To improve the functionality and usability of our website.
• Legal obligations: To comply with statutory retention obligations or legal requirements.

3. Sharing Your Data

We only share your personal data with third parties if it is necessary to fulfill the contract or if we are legally required to do so.

Recipients of your data may include:

• Payment service providers: PayPal, Stripe, Shopify Payments, Klarna, etc.
• Shipping providers: DHL, UPS, Hermes, or other providers chosen by you.
• Technology providers: Shopify (for hosting and operating our website), Google Analytics (for website analysis), Facebook Ads (for marketing purposes).

Shopify processes your data as a so-called data processor. For more information, see Shopify’s privacy policy: https://www.shopify.com/legal/privacy.

4. Cookies and Tracking Technologies

Our website uses cookies to facilitate website use and improve our services.

Types of cookies we use:

• Necessary cookies: Required for basic website functions.
• Statistics cookies: Help us analyze user behavior (e.g., Google Analytics).
• Marketing cookies: Used to display personalized advertisements (e.g., via Facebook Pixel).

You can adjust or revoke your cookie settings at any time. A detailed overview of the cookies used can be found in our cookie policy.

5. Retention Periods

We store your data only for as long as necessary to fulfill the respective purposes or as required by law.

• Order data: 10 years (in accordance with tax retention obligations)
• Customer data: Until you delete your account or after the expiration of legal periods
• Marketing data: Until you revoke your consent

6. Your Rights

You have the following rights regarding your personal data:

• Right to access: You can request information about the data we process about you.
• Right to rectification: You can correct inaccurate or incomplete data.
• Right to erasure: You can request the deletion of your data unless legal retention obligations prevent this.
• Right to restriction of processing: You can request that we only process your data in limited ways.
• Right to data portability: You can receive your data in a structured, commonly used format.
• Right to withdraw consent: You can withdraw your consent to data processing at any time.

Contact to exercise your rights:
If you wish to exercise your rights, please contact us via email at info@rayanajew.com.

7. Data Security

We implement technical and organizational measures to protect your data from loss, misuse, and unauthorized access. These include encrypted data transmissions (e.g., SSL encryption) and access restrictions.

Notice about the responsible party:

The responsible entity for data processing on this website is:

Rayana Jewellery
Am Kittelbach 82
4068 Düsseldorf
Germany
E-mail: info@rayanajew.com

8. Changes to this Privacy Policy

We reserve the right to update this privacy policy as necessary, for example, in the event of legal changes or extensions to our services. Please check this policy regularly to stay informed